Help & Information

Shipping & Delivery

We ship across Europe and internationally. Standard delivery takes 3–7 business days within the EU. Express shipping options are available at checkout. All orders are tracked and you will receive a confirmation email with your tracking number once your order has been dispatched.

Returns & Refunds

We offer a 14-day return policy on all items. Products must be unused, unworn, and in their original packaging. To initiate a return, please contact us at info@fashancia.com. Refunds are processed within 5–7 business days after we receive the returned item.

Order Tracking

Once your order is shipped, you will receive a tracking link via email. You can also track your order directly on our website using your order number.

Payment Methods

We accept all major credit and debit cards, PayPal, and other secure payment methods. All transactions are protected with SSL encryption for your security.

Contact Us

Have a question? We're here to help. Reach out to our customer support team:

• Email: info@fashancia.com
• Response time: within 24 hours on business days

FAQ

Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately if you need to make changes.

Do you offer gift wrapping?
Yes, gift wrapping is available upon request. Please add a note at checkout.

Are your products authentic?
Absolutely. All products sold on FASHANCIA are 100% authentic and sourced directly from verified European suppliers.